Navigster Support and Contact
Get help with the Navigster User app, Driver app, institution dashboard, or website. Workbees Technologies handles product, account, payment, and privacy enquiries. Your institution handles the actual transport service and day-to-day journey arrangements.
For immediate danger or an emergency, contact the appropriate emergency services and your institution directly. This support page is not monitored as an emergency dispatch service. A support request or app alert does not arrange an emergency response or a replacement bus.
Get help from the right team
Contact Navigster support
Contact Navigster support for OTP or login errors, activation problems, incorrect account links, app crashes, dashboard access, tracking-display errors, notifications, subscriptions, and payment issues. Use the support request form on this page or the customer support email below.
Contact your institution's transport team
Contact your institution's transport team for a late or missing bus, route or stop changes, transport timings, driver conduct, physical boarding or handover, a breakdown, or an immediate concern about a passenger. Drivers can use Contact Transport Manager in the Driver app when safely parked. Other users should use the transport contact supplied by their institution.
If you are unsure who should help, contact us. We will help identify the relevant team and investigate Navigster's part of the issue. Reporting a software problem does not replace contacting the institution when action is needed during a journey.
Contact Workbees
Navigster
Workbees Technologies
Workbees Technologies OPC Private Limited
Registered Office: 3rd Floor, Pranava Business Park, ODCWL, Kothaguda Village, Building No./Flat No. 2-40/37TO39P,44P/3F/U-11, Road No. 5, Beside Harsh Toyota Showroom, Kothaguda, Kondapur, Hyderabad, Rangareddy, Telangana – 500084, India
support@navigster.com
support@navigster.com
+91 90103 00299
Mr. Samudra Varma Palepu — Founder & Chief Executive Officer (CEO), Grievance Officer
Monday to Saturday, 9:00 am to 6:00 pm Indian Standard Time, excluding public holidays. You can submit a request at any time. Routine support hours do not extend applicable complaint deadlines.
https://navigster.com/support
Quick help before you submit
Check the entered mobile number and mobile signal, then use Resend when the app allows it. Avoid repeated requests in quick succession. If the problem continues, tell support which app you are using and when you last tried; do not send the OTP itself.
Ask the institution to check the registered mobile number, student record, and activation invitation. Report an incorrect student link to Navigster support and avoid viewing or sharing the unrelated record.
Read the displayed message and contact the institution for an institutional access decision. Contact Navigster support if you believe the message or account state is incorrect. Support will review the issue with the responsible team; it does not automatically override the institution's permissions.
Tracking and trip questions
Check whether the trip has started and whether your account has access to the assigned route and required plan. Live visibility ends when a trip completes, breaks down, or is terminated. Ask the institution about an expected journey that has not appeared.
Check the GPS status and last update time. Weak GPS, connectivity, device settings, or app state can interrupt updates. A displayed old position does not confirm the bus's current position. Contact the institution if you need immediate journey information.
Check notification permission, the saved boarding point, and your selected alert radius of 500 metres to 3 kilometres. Device and network conditions can delay alerts. The saved boarding point is used for approach alerts; optional phone-location features support separate proximity estimates.
Contact the institution to verify the passenger's situation. A proximity-based status is an estimate and does not prove a child boarded or reached a destination. Report the app issue to support after arranging any immediate checks.
When safely parked, check camera and location permissions, connectivity, the bus QR code, and the displayed error. For "bus already active", confirm the current trip with the transport manager; do not try to bypass the restriction or start a duplicate trip.
Payments and account deletion
Payments
For a charged payment with missing access, include the transaction reference, payment date, plan, and purchase channel. Do not send full payment credentials. Support will check the payment and entitlement and explain any applicable refund route.
Use Menu > Account > Manage subscription to reach the relevant subscription controls. Deleting the app or account does not automatically cancel an app-store-managed subscription. Purchase details are explained at https://navigster.com/subscription-terms.
Account deletion
Request account deletion from Menu > Account > Delete account in either app or visit https://navigster.com/delete-account. If you cannot access your registered number, contact the privacy and grievance email for an alternative verification process. Dashboard users may also use the deletion page or privacy contact. Support and privacy routes remain available when a paid plan ends.
Response times and complaints
Routine product enquiries
1 business day
For routine product enquiries, we aim to provide a first human response within one business day. Resolution depends on the issue and is not guaranteed within that initial response period. Business days for routine support are Monday to Saturday, excluding public holidays.
Consumer complaints
48 hours
We acknowledge consumer complaints within 48 hours and work to resolve them within one month of receipt, or a shorter period required by law. Use the grievance contact directly or reply with your existing reference to escalate a concern. We explain the outcome and next steps; an unresolved case does not extend a statutory deadline.
Privacy requests
30 days
For privacy requests, we aim to acknowledge within 3 business days and respond within 30 calendar days. Verified account deletion is completed in live systems within 30 calendar days, subject to the specific retention exceptions and backup expiry in the Privacy Policy. Any shorter applicable deadline takes priority, including when a privacy concern is also a consumer complaint.
Tell us what happened
Describe what happened and how we can contact you. You can submit a request without signing in, including when you cannot access your registered number. We may need to verify your identity before changing an account, sharing private information, or processing deletion.
Customer support
support@navigster.com
Privacy and grievance
support@navigster.com
Customer care and grievance phone
+91 90103 00299
Routine support hours
Mon–Sat, 9:00 am – 6:00 pm IST